Find answers about shopping with Paisley Boutique. For help with a specific item or order, call +1 314-475-3443 or visit our contact page.
Where is Paisley Boutique based?
Our online store is operated by Paisley Boutique LLC. Our store and dispatch address is 636 W Lockwood Ave, St. Louis, MO 63119, United States. Read more about us.
Where do you deliver?
We deliver to the 48 contiguous U.S. states and Washington, DC. We do not currently deliver to Alaska, Hawaii, U.S. territories or destinations outside the United States.
How much does shipping cost?
Standard shipping is USD $6.99 for an order subtotal below USD $75. Orders with a subtotal of USD $75 or more qualify for free standard shipping. The threshold is calculated after discounts and before tax. Final charges appear at checkout.
How long will my order take?
Processing takes 1–2 business days, followed by an estimated 3–7 business days in transit. The estimated total is 4–9 business days. Processing and transit business days are Monday through Friday, excluding U.S. federal holidays. The order cutoff is 2:00 PM Pacific Time (America/Los_Angeles); orders after the cutoff begin processing on the next business day. See our shipping policy.
How do I choose a size?
Check the size options and the description for the exact style you want. Size labels vary between styles. Where garment measurements are supplied, compare them with a similar garment that fits you. If measurements are not listed or you need help, contact us before ordering. Our size and fit guide explains how to compare measurements.
Can I return an item?
You can request a return within 30 calendar days after delivery. Items should be unworn, unwashed and in their original condition, with tags attached. Email info@paisley-boutique.com with your order number to request instructions. Call our customer service number if you need assistance.
You pay return shipping for a change of mind or a fit-related return. If we sent the wrong item or it arrived damaged or defective, we pay the return shipping cost. There is no restocking fee. Read the full returns and refund policy, including treatment of original shipping charges.
When will I receive my refund?
After receiving and inspecting your return, we notify you of the outcome. We initiate an approved refund to the original payment method within 5–10 business days after inspection. Your bank or payment provider may need additional time to post it.
Which payment methods can I use?
The available methods are shown at checkout. Prices are in USD. Any applicable tax and shipping charges are disclosed before you confirm payment. Read our payment policy.
Can I change or cancel an order?
Contact us promptly with your order number. A change or cancellation may no longer be possible once the order has been dispatched. We will explain the available options for your order.
When is customer service available?
Tuesday–Saturday, 11:00 AM–6:00 PM; Sunday, 12:00 PM–4:00 PM. Closed Monday. All customer service times are Pacific Time (America/Los_Angeles). Email replies are within 1 customer-service business day; customer-service business days are Tuesday through Sunday.